Policies and Procedures "Control Points" – Make Sure Your Policies and Procedures Are Followed
Posted on March 3, 2010 | No Comments
Stephen Page asked:
Policies and procedures writers have been faced with the dilemma of finding ways to get people to follow the content of policies and procedures for decades. Writers have tried everything from:
Training Communications Coaching and Mentoring Hand-holding Newsletter articles Posting on a bulletin board Videotape, DVD Auditing And much more
These traditional methods can work in some cases but let’s be honest, unless these traditional methods are routinely done, there is no way to ensure that policies and procedures are followed.
There are some “sure-fire” methods to ensure policies and procedures are followed. My two favorites are “Control Points” and “Buy-In”. As I have written articles on “Buy-In,” I won’t focus on it other than to say that “If you solicit the help of your users as you are writing policies and procedures, then the chances of those users following the policies and procedures are much higher.”
On to “Control Points”:
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Policies and procedures writers have been faced with the dilemma of finding ways to get people to follow the content of policies and procedures for decades. Writers have tried everything from:
Training Communications Coaching and Mentoring Hand-holding Newsletter articles Posting on a bulletin board Videotape, DVD Auditing And much more
These traditional methods can work in some cases but let’s be honest, unless these traditional methods are routinely done, there is no way to ensure that policies and procedures are followed.
There are some “sure-fire” methods to ensure policies and procedures are followed. My two favorites are “Control Points” and “Buy-In”. As I have written articles on “Buy-In,” I won’t focus on it other than to say that “If you solicit the help of your users as you are writing policies and procedures, then the chances of those users following the policies and procedures are much higher.”
On to “Control Points”: