Live Receptionists: An Accounting Firms Dream
Posted on March 14, 2010 | No Comments
Allison N Dickens asked:
One thing almost every accounting practice is lacking is time, especially during tax season. Whether your business is a large or small, there is always a need for receptionists to lighten the amount of calls the office must answer. By choosing to hire an answering service, your clients will always be reassured that their questions will be answered by a live receptionist 24/7. This service takes the burden of answering phone calls off the shoulders of the company, but still provides the personal connection between the customer and the company by having a live receptionist answer each call with a prepared script and act as a member of your staff.
As a small CPA firm, it is difficult to compete with larger companies with more resources. By using an answer center, it brings credibility to smaller companies by proving to their customers that, unlike some larger companies, they provide customer service 24/7, regardless of the issue. While attending to tax and/or accounting practices, accountants will no longer run the risk of missing calls from prospective clients. This can cause the loss of that customer’s business all together. Instead, receptionists can answer the call and set up an appointment for that customer. This lets the customer know that their call is important and it is less likely they will keep looking. CPA receptionists also capture the prospect’s information and relay it in a timely manner. Customer service is an element of all companies that is constantly rated by customers. By using an answering service, it allows your customers immediate feedback, thus improving service levels.
Along with giving customers superior service, accounting practices will also benefit from the enhanced technology. Current advertisements can be tracked by the phone numbers that are placed in them. This provides the opportunity to see what advertisements are producing calls and which are not. Being able to accurately track advertising ROI will save time and money.
It can seem overwhelming at times trying to keep your head above water and complete daily tasks that are expected in a day’s work. An accounting answering service takes away the worries of missing phone calls, balancing your work load, and tracking your advertisements allowing accountants to focus on more pressing matters. These answering services cost a fraction of hiring a full-time employee and give your clients the same friendly and efficient service.
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One thing almost every accounting practice is lacking is time, especially during tax season. Whether your business is a large or small, there is always a need for receptionists to lighten the amount of calls the office must answer. By choosing to hire an answering service, your clients will always be reassured that their questions will be answered by a live receptionist 24/7. This service takes the burden of answering phone calls off the shoulders of the company, but still provides the personal connection between the customer and the company by having a live receptionist answer each call with a prepared script and act as a member of your staff.
As a small CPA firm, it is difficult to compete with larger companies with more resources. By using an answer center, it brings credibility to smaller companies by proving to their customers that, unlike some larger companies, they provide customer service 24/7, regardless of the issue. While attending to tax and/or accounting practices, accountants will no longer run the risk of missing calls from prospective clients. This can cause the loss of that customer’s business all together. Instead, receptionists can answer the call and set up an appointment for that customer. This lets the customer know that their call is important and it is less likely they will keep looking. CPA receptionists also capture the prospect’s information and relay it in a timely manner. Customer service is an element of all companies that is constantly rated by customers. By using an answering service, it allows your customers immediate feedback, thus improving service levels.
Along with giving customers superior service, accounting practices will also benefit from the enhanced technology. Current advertisements can be tracked by the phone numbers that are placed in them. This provides the opportunity to see what advertisements are producing calls and which are not. Being able to accurately track advertising ROI will save time and money.
It can seem overwhelming at times trying to keep your head above water and complete daily tasks that are expected in a day’s work. An accounting answering service takes away the worries of missing phone calls, balancing your work load, and tracking your advertisements allowing accountants to focus on more pressing matters. These answering services cost a fraction of hiring a full-time employee and give your clients the same friendly and efficient service.
Create a video blog